Terms & Conditions

1. Definitions

In these Terms and Conditions, the following expressions carry the meanings assigned to them below unless the surrounding text requires otherwise:

"Company," "We," "Us," "Our" refers to Engramix, registered in Kuala Lumpur, Malaysia.

"Client," "You," "Your" refers to any individual or organisation that engages our services, submits enquiries through our website, or otherwise interacts with our platforms.

"Service(s)" refers to the AI consulting, model development, dashboard creation, and related analytical work described on our website and in individual engagement proposals.

"Agreement" refers to these Terms and Conditions together with any signed Statement of Work or engagement letter.

"Content" refers to all text, graphics, data, code, documentation, and other materials published on our website or delivered as part of a service engagement.

"Platform" refers to the Engramix website and any associated web applications or dashboards we provide.

2. Acceptance of Terms

By accessing our website, submitting an enquiry form, or engaging any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you are acting on behalf of a company or organisation, you confirm that you have the authority to bind that entity to this Agreement.

You must be at least 18 years of age to use our services or engage with us in any professional capacity. We reserve the right to decline service requests from individuals who do not meet this requirement.

3. Description of Services

Engramix provides AI-driven consulting for supply chain operations. Our core offerings include supply chain optimisation engagements, demand sensing model development, and logistics intelligence dashboards. Each engagement is scoped through a Statement of Work that details deliverables, timelines, and pricing specific to your requirements.

Our services are available to organisations operating in Malaysia and the broader Southeast Asian region. Availability may vary depending on the nature and complexity of the requested engagement.

4. Client Responsibilities

To allow us to deliver effectively, you agree to the following responsibilities:

You will provide timely access to the data, systems, and personnel necessary for the engagement as outlined in the Statement of Work. You will ensure the accuracy and completeness of information shared with us. You will designate a single point of contact to coordinate communication and approvals. You will not use our deliverables in any manner that violates applicable laws or regulations.

Delays caused by incomplete or late provision of required materials may affect engagement timelines and are not the responsibility of Engramix.

5. Prohibited Activities

When using our website or interacting with our services, you agree not to: submit false or misleading information through our forms; attempt to gain unauthorised access to our systems, servers, or data; reproduce, distribute, or modify any content from our website without prior written permission; use any automated tools (bots, scrapers, crawlers) to access our platform; engage in activities that interfere with the proper functioning of our website or services.

6. Intellectual Property

All content on the Engramix website — including text, graphics, logos, design elements, and code — remains the intellectual property of Engramix unless otherwise stated. You are granted a limited, non-transferable right to view and access our website for personal or internal business evaluation.

Regarding engagement deliverables: the specific models, dashboards, and documentation created for your organisation during a service engagement become your property upon full payment, as specified in the relevant Statement of Work. However, Engramix retains ownership of underlying methodologies, frameworks, and general-purpose tools used across multiple engagements.

You may not use the Engramix name, logo, or brand elements in your marketing materials without our written consent.

7. Payment Terms

Service fees are quoted in Malaysian Ringgit (RM) and outlined in each engagement's Statement of Work. Standard payment terms are as follows:

An initial deposit of 40% is due upon signing the Statement of Work. The remaining balance is payable upon delivery of final deliverables or as per the milestone schedule agreed in writing. Invoices are due within 14 days of issuance. Late payments may incur a charge of 1.5% per month on the outstanding balance.

We accept payment via bank transfer, corporate cheque, or other methods agreed in advance. All fees are exclusive of applicable taxes unless stated otherwise.

8. Refund and Cancellation

If you wish to cancel an engagement, written notice must be provided. The following applies: if cancellation occurs before work has commenced, the initial deposit is refundable minus a 10% administrative fee. If cancellation occurs after work has begun, payment is due for all completed milestones and hours logged up to the date of cancellation. Custom work already delivered is non-refundable.

Engramix reserves the right to pause or terminate an engagement if the client fails to fulfil their obligations under Section 4, provided written notice has been given and a reasonable period allowed for remedy.

9. Confidentiality

Both parties agree to treat all non-public information exchanged during an engagement as confidential. This includes business data, technical specifications, model architectures, pricing details, and any documentation marked as confidential.

Confidentiality obligations survive the termination of an engagement for a period of two years, unless the information becomes publicly available through no fault of the receiving party, or disclosure is required by law.

10. Disclaimers

Our services are provided on an "as is" basis. While we apply professional diligence and industry-appropriate methods, we do not warrant that our models or recommendations will produce specific financial outcomes. AI models operate on probabilities and patterns, and actual results depend on factors including data quality, market conditions, and implementation decisions that are outside our control.

Nothing on our website constitutes professional financial, legal, or operational advice. Our analyses and deliverables are intended to support — not replace — your internal decision-making processes.

11. Limitation of Liability

To the maximum extent permitted by Malaysian law, the total liability of Engramix arising from or in connection with any engagement shall not exceed the total fees paid by the client for that specific engagement.

Engramix shall not be liable for indirect, incidental, consequential, or punitive damages — including lost profits, data loss, or business interruption — arising from the use of our services or deliverables, even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold harmless Engramix, its directors, employees, and partners from any claims, losses, or expenses — including reasonable legal fees — arising from your breach of these Terms, misuse of deliverables, or violation of any applicable law in connection with your use of our services.

13. Force Majeure

Neither party shall be held liable for delays or failures in performance resulting from circumstances beyond reasonable control, including natural disasters, pandemic restrictions, government actions, infrastructure failures, or cyber incidents. The affected party shall notify the other promptly and both parties shall work in good faith to mitigate the impact.

14. Termination

Either party may terminate an engagement by providing 14 days' written notice. Engramix may terminate immediately if the client materially breaches these Terms and fails to remedy the breach within 7 days of written notification.

Upon termination, all completed deliverables shall be handed over upon payment of fees due. Sections on confidentiality, intellectual property, limitation of liability, and indemnification survive termination.

15. Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or related to these Terms or our services shall first be addressed through good-faith negotiation between the parties.

If the dispute cannot be resolved informally within 30 days, it shall be referred to mediation under the rules of the Asian International Arbitration Centre (AIAC) in Kuala Lumpur. If mediation does not produce a resolution, either party may pursue the matter through the courts of Malaysia.

16. General Provisions

These Terms, together with any applicable Statement of Work, constitute the entire agreement between you and Engramix regarding the subject matter herein. If any provision of these Terms is found to be unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Our failure to exercise or enforce any right under these Terms shall not constitute a waiver of that right. Engramix may not assign its obligations under these Terms without your consent, except in the event of a merger, acquisition, or sale of substantially all assets.

Notices under these Terms should be sent by email to the addresses specified in each engagement, or to the contact details below.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes have been posted constitutes acceptance of the revised Terms.

For active engagements, material changes to these Terms will be communicated directly to the relevant client contact.

18. Contact Information

Engramix

Address: No. 23, Jalan Telawi 2, Bangsar Baru, 59100 Kuala Lumpur, Malaysia

Email: [email protected]

Phone: +60 3-2282 6149