Client Feedback
What Our Clients Have to Say
Experiences from organisations we've worked with across Malaysia.
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Client Testimonials
The demand sensing model Engramix built for us has noticeably tightened our forecasts. We used to overstock on several SKUs every quarter — that's become less of an issue. The handover was thorough, and our planning team picked it up without much trouble.
Tan Hooi Ling
Supply Chain Manager, Shah Alam
28 January 2026
We engaged Engramix for the logistics dashboard. It consolidated data from three different systems into something our ops team actually checks daily. The configurable alerts were a good addition — saved us from a few near-misses on late shipments. Onboarding could have been slightly longer, but overall solid work.
Ahmad Razif bin Yusof
Operations Director, Petaling Jaya
3 February 2026
What I appreciated most was that Raymond and the team didn't try to sell us the most expensive option. They listened to what we needed, recommended the demand sensing service, and delivered it within the timeline. The model has been running for two months now and the accuracy is where they said it would be.
Priya Suresh
Head of Procurement, Penang
10 February 2026
We went with the full supply chain optimization package. The data audit alone was worth the engagement — it surfaced issues in our inventory data we hadn't noticed. The models they built afterwards addressed routing inefficiencies we'd been dealing with for years.
Liew Wei Keong
Logistics VP, Klang Valley
20 January 2026
Good experience overall. The dashboard is clean and our warehouse team has adopted it quickly. I would have liked a bit more customisation on the alert thresholds during the initial setup, but they were responsive when we requested changes afterwards.
Norazlin Shahira
Warehouse Manager, Johor Bahru
5 February 2026
As a mid-sized distributor, we weren't sure if AI solutions were within our reach. Engramix made the process straightforward and the pricing was fair. The demand model they delivered is practical — our team uses it weekly and it's become part of our planning routine.
Chong Kai Ming
Managing Director, Selangor
15 January 2026
Case Studies
Client Success Stories
Challenge
A consumer electronics distributor in Shah Alam was experiencing 18–22% forecast error rates, leading to chronic overstocking on some product lines and stockouts on others. Manual forecasting methods couldn't keep up with seasonal demand shifts and new product launches.
Solution
Engramix deployed a demand sensing model incorporating three years of sales history, promotional calendars, and regional event data. The model was designed for weekly refresh cycles and integrated with the client's SAP-based inventory system via API.
Results
Forecast error dropped to 11% within the first quarter. Overstock costs reduced by approximately 30%, and the planning team reported saving several hours per week previously spent on manual adjustments.
"The model paid for itself within the first two months of operation. We didn't expect results that quickly."
— Supply Chain Director, Electronics Distribution
Challenge
A food and beverage distributor operating across Peninsular Malaysia lacked visibility into delivery performance. Data was scattered across spreadsheets, a legacy TMS, and manual driver reports. Management had no reliable way to identify bottlenecks or cost drivers.
Solution
Engramix built a logistics intelligence dashboard that pulled data from three source systems into a unified web application. The dashboard tracked lead times, on-time delivery rates, and cost per delivery with configurable threshold alerts and trend views.
Results
On-time delivery visibility went from sporadic manual checks to real-time monitoring. The team identified two persistent bottleneck routes within the first month and re-negotiated carrier terms accordingly. Delivery cost per unit dropped by about 12% over the following quarter.
"For the first time, we could see exactly where our delivery process was breaking down. That clarity alone changed how we make decisions."
— Operations Head, F&B Distribution
By the Numbers
Trust Indicators
6+
Years Active
40+
Completed Projects
4.7
Average Rating
68%
Repeat Clients
Reach Us
Contact Information
Phone
+60 3-2282 6149Address
No. 23, Jalan Telawi 2, Bangsar Baru,
59100 Kuala Lumpur, Malaysia
Working Hours
Mon–Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 2:00 PM
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